Effect of Total Quality Management, Performance Measurement System, Reward System, and Management Control System on Unit Manager Performance

Authors

  • Noer Sasongko Universitas Muhammadiyah Surakarta
  • Sinta Khusniya Universitas Muhammadiyah Surakarta

Keywords:

Total Quality Management, Performance Measurement System, Reward System, Management Control System

Abstract

This study aims to examine the effect of total quality management, performance measurement system, reward system, and management control system on the performance of unit managers at RSU Fastabiq Sehat PKU Muhammadiyah Pati. The method of data collection in this study was a questionnaire filled out by respondents, namely unit managers who worked at RSU Fastabiq Sehat PKU Muhammadiyah Pati. Sampling of 30 respondents in this study using purposive sampling method. The results of this study reveal that: (1) total quality management has no significant effect on managerial performance. (2) the performance measurement system has an effect on managerial performance. (3) the reward system has no effect on managerial performance. (4) the management control system has an effect on managerial performance.

References

[1] Bambang Supomo dan Nur Indriantoro, 2002, Metodologi Penelitian Bisnis, Cetakan Kedua, Yogyakara; Penerbit BFEE UGM.
[2] Mulyadi, 2007, Sistem Perencanaan dan Pengendalian Manajemen, Salemba Empat,Jakarta.
[3] Nasution, M. N. 2005. Manajemen Mutu Terpadu. Bogor : Ghalia Indonesia.
[4] Suadi, Arif. (2011). Sistem Pengendalian Manajemen. Yogyakarta: BPFE
[5] Sugiyono. 2010. Metode Penelitian Pendidikan Pendekatan Kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta
[6] Tika H. Moh. Pabundu, 2006. Budaya Organisasi dan Peningkatan Kinerja Perusahaan, Cetakan Pertama, PT. Bhumi Aksara, Jakarta.
[7] Tjiptono fandy. Dan Diana Anastasia, 2001, Total Quality Manajement, Edisi Revisi.
[8] Tjiptono. 2010. Prinsip-prinsip Total Quality Service.PT Bumi Aksara. Fandy.Jakarta

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Published

2022-06-30

How to Cite

Sasongko, N., & Khusniya, S. (2022). Effect of Total Quality Management, Performance Measurement System, Reward System, and Management Control System on Unit Manager Performance. Prosiding University Research Colloquium, 423–439. Retrieved from https://repository.urecol.org/index.php/proceeding/article/view/2094

Issue

Proceeding of The 15th University Research Colloquium 2022: Mahasiswa (Student Paper Presentation) A

Section

Articles

License

Copyright (c) 2022 Noer Sasongko, Sinta Khusniya

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.