The Application Of The Principle Of Good Faith In Online Transactions As An Effort To Protect The Law Against Consumers

Abstract

The principle of good faith is one of the efforts to provide legal protection to consumers in
onlinetransactions. This research aims to review andauthorize theapplication of the
principle of goodfaith, and its legal protectionif consumers are harmed in online
transactions. This research is expected to provide additional thought for all parties
involved in transactions through online. The method used in this study is normative
juridical, with data collection through literature studies and interviews. The results
showed that the application of the principle of good faith by business actors in transactions
through online is a very important thing, and must be implemented by the parties
concerned, so that no party is lost. This is because good faith is the basis of business actors
in making agreements to minimize losses for consumers. But in practice there are still
many consumers who are harmed by business actors. Legal protection of consumers is
based on Law No. 8 of 1999 on Consumer Protection and Law No. 19 of 2016 on changes
to Law No. 11 of 2008 on Information and Electronic Transactions (ITE Law), namely what
are the rights and obligations of business actors and comments, and how the provisions on
online transactions to protect the interests of the parties. Legal efforts that can be done by
consumers are settlements on a non-litigation basis or litigation.