Tingkat Kepuasan Pasien Terhadap Pelayanan Perawat Di Klinik Sembuh Lukaku Universitas Muhammadiyah Magelang

  • Reczy Kurnia Vendy Universitas Muhammadiyah Magelang
  • Sodiq Kamal Universitas Muhammadiyah Magelang
  • Rohmayanti Rohmayanti Universitas Muhammadiyah Magelang

Abstract

The abstract must be short, interesting, simple, and easy to understand without
reading the entire article. Therefore, avoid jargon, abbreviations and references.
In writing abstracts, the author must be accurate, use the right words, and
convey the meaning of the study. A good abstract contains the problem
statement and purpose, how the research is carried out (the method), the
results, and concludes with a brief statement of conclusions. In the abstract
keywords are also always included. Keywords are used to index an article and
are the label of an article. Background: The level of satisfaction is a reflection of
the quality of service. Patient satisfaction is the result of an assessment in the
form of an emotional response to feelings of pleasure and satisfaction in patients
because of the fulfillment of expectations or desires in using and receiving nurse
services. Objective: This study aims to determine the level of patient satisfaction
with the services of nurses at the Lukaku recovery clinic, Muhamadiyah
University, Magelang. This study uses primary data sourced from direct
observation and questionnaires distributed to respondents . Methods: This study
used a questionnaire which was filled out by the respondents. Sampling used
accidental sampling, namely the researcher took respondents at that time at the
Lukaku Healing Clinic as many as 29 respondents. Results: The results of the
data analysis revealed that the variables reliable, assurance, tangible, empathy,
responsiveness affect the level of patient satisfaction with the services of nurses
at the Healing Clinic. Lukaku

Published
2022-06-30