HUBUNGAN PELAKSANAAN DENGAN KEPUASAN PASIEN TENTANG KOMUNIKASI TERAPEUTIK DI IGD RS AISYIYAH KUDUS

Abstract

Therapeutic communication is an alternative in providing accurate
information and establishing trusting relationship to the patients so that
patients will feel satisfaction for the services they received. In Emergency
Installation of RS Aisyiyah Kudus nurses made communication based on
their daily working habits/routines and had not completely paid attention to
technical standard communication correctly and properly.
To identify the correlation between management and patients’ satisfaction on
therapeutic communication.

This study was a descriptive correlational research by means of cross-
sectional framework, and employed a total sampling method to obtain

description of therapeutic communication management by nurses with a
total number of 22 respondents based on inclusion criteria. Data was taken
through observation, and to measure the rate of patients’ satisfaction it was
done through quota sampling with a number of 112 respondents based on
inclusion criteria.
From the observation result, therapeutic communication management
completed by 22 nurses to 112 patients showed that nurses completed highly
good therapeutic communication to 4 (3.6%) patients, completed that of
good level to 49 (43.8%) patients, completed that of moderate level to 40
(35.7%) patients, and completed that poorly to 19 (17%) patients. Based on
the collected questionnaires, it was obtained a description about patients’
satisfaction during being hospitalized in emergency installation, in which 9
patients (8%) were highly satisfied, 84 patients (75%) were satisfied, 19
patients (17%) were less satisfied, none of the patients felt unsatisfied. The
bivariate Spearman Rank resulted in a significant correlation between
management and patients’ satisfaction on therapeutic communication.
Most of nurses in emergency installation had completed therapeutic
communication fairly well and patients’ satisfaction on therapeutic
communication was well satisfied, there was a significant correlation
between management and patients’ satisfaction on therapeutic
communication.