CLARA, Catharina. Peran Kualitas Jasa dan Kepuasan Nasabah Terhadap Kesetiaan Nasabah Serta Minat Untuk Berpindah Bank. Prosiding University Research Colloquium, [S. l.], p. 112–126, 2018. Disponível em: https://repository.urecol.org/index.php/proceeding/article/view/44. Acesso em: 18 may. 2024.