SUKMA, Ayu Permata; PUTRA, Imamulhakim Syahid. Analisis Tingkat Kepuasan Pelanggan Terhadap Kualitas Pelayanan Operator dengan Metode Importance Performance Analysis (IPA) pada PT. Telkom STO Pendopo. Prosiding University Research Colloquium, [S. l.], p. 136–150, 2023. Disponível em: https://repository.urecol.org/index.php/proceeding/article/view/2304. Acesso em: 17 may. 2024.